At Hevea House Mattress & Co., we distribute nationwide, even to remote areas. Our competitive rates for shipping and delivery provide unparalleled value for discerning customers. Our products and services stand out as top-tier in the industry. If you come across a lower-priced product, including shipping, elsewhere, please reach out to us.at 905-339-2424 or call our Toll-Free at +1 (855) 656-2424

METHOD OF SHIPPING

LEAD TIMES FOR CANADA POST/FEDEX GROUND

Once your order has shipped, the following approximate delivery times apply. Typical lead times are 1-6 business days for most orders.

Special/Custom orders or out of stock items, please allow 2-3 weeks approximately for delivery. Tracking information is sent via email once our courier picks up a shipment. Customer Service will send a follow-up email in the event of any shipment delays. 

FREIGHT CURBSIDE DELIVERY VIA DAY & ROSS/ OR OTHER CARRIER

Most orders ship via a courier like Canada Post, FedEx, or UPS, but some may need a Freight company. Each shipment includes Tailgate Service and curbside rates can start at $125.

WHITE-GLOVE DELUXE IN-HOME SET-UP

White-Glove Service is automatically available in the Greater Toronto area. This deluxe service is also available to select areas across Canada. White-Glove includes unpacking, assembly, and placement of your new mattress, adjustable bed, or foundation. This service's cost typically starts at $200 - $375 within Canada to select cities. Removal of your old mattress is a $50 charge if this service is available in your area. Every White-Glove delivery is a two men professional delivery crew. 

DAMAGED FREIGHT POLICY

If you receive a shipment that appears to be damaged, the shipment must be refused or marked clearly on the delivery receipt when you sign for the shipment. Hevea House Mattress & Co. must be notified within 48 hrs to file a claim. If the delivery receipt or BOL (Bill of Lading) is not marked, we will have no recourse with the freight carriers. 

SHIPMENTS REFUSED ON DELIVERY

Any shipments refused other than damage will be responsible for both the outbound and return shipping costs. If you need to cancel your order or change it, Contact Us before it leaves our facility. (Please note cancellations only apply if your order qualifies, please see return policy for details).

LARGE ITEM SHIPPING & DELIVERY

Larger items, including Cabinet Beds, Bedroom Furniture, and Adjustable Beds including Mattresses, are considered Large Items. We offer a wide range of options, including curbside delivery, which includes complimentary Tailgate Service, Threshold (In-Side the Door) and Deluxe In-Home Delivery with White Glove Service. In-Home Set up is available in the Oakville, and the Greater Toronto Area, where our showroom is located. 

Please refer to our Freight Curbside Delivery or White Glove sections above for additional details.